Shipping & Delivery Policies
Delivery
- For purchases over $1000 we offer free delivery within 50 miles of our shop in Bridgeport.
- For any distance over 50 miles we will charge a reasonable delivery fee based on the distance.
- All deliveries need to be discussed prior to the start of fabrication of your order. We recommend reaching out as soon as you place your order to discuss delivery arrangements.
- For all deliveries the homeowner needs to be present and able to assist in moving the furniture inside as we cannot guarantee we will always have a second hand to help. If you are unable to help, please let us know and we would be happy to make arrangements for assistance.
- It is the customer's responsibility to measure all doorways and hallways to ensure that the furniture being ordered will fit in the house. We rarely have issues, but are not responsible and will not issue refunds if the piece does not fit through any section of your house.
Pickup
- If you would prefer to pickup your custom piece at our shop instead of paying for delivery you are more than welcome to do so!
- All pickups need to be scheduled at least 2 weeks out from the date of completion of the order.
- For all pickups the customer will need to be able to provide assistance loading (if necessary) and ensure they bring proper tie downs, blankets, etc. We do not provide blankets or tie downs for pickups.
Shipping
- If you're further than our local delivery area, or out of state and need something shipped, please reach out! We prefer to hand deliver everything we make but have plenty of experience shipping and would be happy to accommodate shipping should you want to order something through us.
- All shipping requests need to be confirmed BEFORE placing any orders. Shipping rates vary depending on the size and weight of the order as well as the distance of the shipment, thus we require confirming shipping costs prior to placing orders online.
- For purchases over $1000 we offer free delivery within 50 miles of our shop in Bridgeport.
- For any distance over 50 miles we will charge a reasonable delivery fee based on the distance.
- All deliveries need to be discussed prior to the start of fabrication of your order. We recommend reaching out as soon as you place your order to discuss delivery arrangements.
- For all deliveries the homeowner needs to be present and able to assist in moving the furniture inside as we cannot guarantee we will always have a second hand to help. If you are unable to help, please let us know and we would be happy to make arrangements for assistance.
- It is the customer's responsibility to measure all doorways and hallways to ensure that the furniture being ordered will fit in the house. We rarely have issues, but are not responsible and will not issue refunds if the piece does not fit through any section of your house.
- If you would prefer to pickup your custom piece at our shop instead of paying for delivery you are more than welcome to do so!
- All pickups need to be scheduled at least 2 weeks out from the date of completion of the order.
- For all pickups the customer will need to be able to provide assistance loading (if necessary) and ensure they bring proper tie downs, blankets, etc. We do not provide blankets or tie downs for pickups.
- If you're further than our local delivery area, or out of state and need something shipped, please reach out! We prefer to hand deliver everything we make but have plenty of experience shipping and would be happy to accommodate shipping should you want to order something through us.
- All shipping requests need to be confirmed BEFORE placing any orders. Shipping rates vary depending on the size and weight of the order as well as the distance of the shipment, thus we require confirming shipping costs prior to placing orders online.